employer reputation

“I’d like to thank my Mom, my Dad, oh, and Sir Tim Berners Lee.”

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Written by Tony Fitzpatrick, Brand Consultant at Tonic.

This year saw the 25th anniversary of the RADs and against my better judgement I decided to go along. Well, when I say ‘I decided’ a more accurate description of what happened would be to say that I was the victim of a pseudo-Shanghaiing by my colleague Tam – one moment I was happily sat at my desk soaking up the sunshine of a glorious EB project, the next I was waking up to the fact I would be spending the evening in the belly of the good ship Grosvenor House.

Still, it was the 25th anniversary, after all, and we had been promised a retrospective of past endeavours. Personally, I was looking forward to seeing such greats as ‘Leaving? Do.’ And ‘Bigger vision’ (guilty as charged on that one, sorry). Thankfully, and for reasons unknown, we were spared this gallery of rogues.

So, on to the awards; and it’s at this point that I would like to say thank you to Sir Tim Berners Lee, founding father of the Internet. You see, IMHO, the Internet shook our industry back into life and we woke up kicking and screaming like Mia in Pulp Fiction after Vincent had slammed a shot of adrenaline into her heart. We were given a big dose of reality and our eyes opened to the fact that we had, for years, been media-led, when all along we should actually have been product-led. It was the signal for a paradigm shift in creative, a seed that sprouted slowly at first, as a channel, but heralded growth into such new areas as employer branding, content marketing, human-to-human and social conversations.

And this year, it was a pleasure to see the fine results of clients and agencies coming together to show just what can be achieved with this new-found freedom of expression. The breadth and quality of product was apparent in all categories and was virtually oozing out of the Work of the Year.

I’m pleased to say we had a little dance up on to the stage, too, picking up an award for a piece of work we created for our good friends Berwin Leighton Paisner.

So, it’s just left for me to say thanks to the RADs for showcasing some great examples of what’s great about our industry’s work today and thank you Internet for the shot in the arm.

http://www.tonic-agency.com

6 tips to help graduate recruiters bring the party to them

A warm welcome back to tonicthinking. We hope you found last week’s blog on how to find your online audience useful.

So far in this graduate blog series we’ve looked at:

  1. Why listening before speaking means you make more friends on social media
  2. How to discover untapped communities that provide a great opportunity for you to join the conversation and build reputation

This week it’s all about the laws of attraction and how you can supplement your marketing efforts by aggregating, authoring and helping in a bid to manage reputation and build a talent community around your brand by pulling people to you.

Content marketing is nothing new. However, its meteoric rise to become an essential part of any self-respecting employer’s talent acquisition strategy is down to a number of very valid reasons.

Why, you ask? Here are 10 reasons:

  1. Audiences are increasingly wary of ‘sales pitches’
  2. Push marketing is dead
  3. It’s informative, interesting and helpful
  4. It’s easily consumable on mobile devices
  5. It can communicate values and culture and act as a self selection tool
  6. It’s easily sharable and creates social proof
  7. It increases visibility
  8. It promotes your brand
  9. It positions your brand as the expert authority
  10. It improves SEO organic rankings

But! Content marketing has become a problem for content marketers.

If you’re already creating or perhaps thinking about creating content, then it’s highly likely that your close competition is too. In fact, most businesses are creating content and this in turn creates a problem because, guess what? There’s too much content; we’re being flooded.

You could argue that content marketers have ruined content marketing.

So what does this mean for students?

Negativity and cynicism. Because they’re being bombarded with messages to buy this and that, join so and so or work with X and Y, they’ll once again begin to raise their barriers.

Shame really because the whole point of creating and curating content is to get people to lower their marketing defence shield and allow you to get and hold their attention to deliver a message. If they’re bombarded with sub-standard content all the time, or content that’s “Me-me-me!” what will they think when they come across your content?

Enter Context Marketing!

So what is it? Simply put, it’s delivering the right content, to the right people, at the right time.

Context enables your message to be unique, personalised, efficient, and ultimately more successful. If you’re going to take the time to create good content (which you most definitely should), then you may as well make that content work as hard for you as possible.

Think about your own behaviour for a moment. When you log into Facebook are you in the same state of mind as you are when logging into LinkedIn? Would the same identical content just shared on all the same channels be as effective as something that’s been created to communicate with someone on a 1:1 basis based on where they are, who they are, what they’re doing and how they prefer to consume information?

Of course, the answer should be obvious. However it does mean a little more work as you’ll need to consider that you’ll have to create various versions of content on the same topic. But the results will be worth it.

Here’s 6 tips to remember when it comes to creating content that works:

  1. Be strategic – one-off content doesn’t make a strategy
  2. Be passionate – if you don’t care about it, who will?
  3. Be helpful – create content that will make others lives easier
  4. Put yourself in the graduates shoes – everything starts with their needs, challenges and behaviour
  5. Be authoritative – you understand your industry better than anyone, so make sure that knowledge aligns with those looking to forge a career path in it
  6. Be tough on yourself – you’ll know if your content is lazy

To create content in context you’ll need to be a dab-hand at audience segmentation. And that’s something that we’ll be sharing advice on next week, so follow our blog using the follow button (top right) to receive an email when our content lands.

See you then!

In the meantime, if you want to get in touch to discuss how you can manage reputation and bring the right talent to you, drop us a line on 020 7183 2556 or email tam.salih@tonic-agency.com to set up a coffee.

http://www.tonic-agency.com

4 easy tips to help graduate recruiters find their online audiences

Last week we told you about the story of Jon and Charlie, two regular guys with different approaches to making conversation. Jon got all the friends because he knew that everyone has a different point of view, a different set of preferences, motivators and behaviours and rather than talking about himself in the same way to everyone at the party (we’ve all met people who do that, right?), he listened to the conversation first and adapted what he wanted to say to match the people he was talking to at that particular moment.

The ability to do this is one of the characteristics that sets humans apart from other species. Empathy and understanding are basic principles of psychology. Jon knows that everyone is different and uses that to his advantage.

So why as employment marketers do so many organisations ignore this? Grouping people together into neat little boxes? Assuming that we all consume information in the same manner, hanging out in the same places, doing the same things – the things that marketers manipulate us to want to do.

Like sheep acting and thinking in the same way. It’s actually quite insulting when you stop and think about it.

Create a message. Identify an audience. Build a media plan. Penetrate that audience. Hope your message sticks. That just doesn’t work as a model any longer because in a world where we are bombarded with information all the time, content that’s not directly relevant becomes background noise.

Back to Jon’s point of view. We’re all motivated differently. We have unique interests and ambitions. As a result we hang out in different communities and consume information in different ways, having different conversations in different ways with different people.

And therein is the future of marketing (and especially employment marketing). People building real relationships with other people as a means of selling a product, service or career. Having conversations (dialogue rather than monologue), about mutually interesting topics, helping each other where possible, adding value all the time.

Where do those conversations happen? Wherever the people you need to speak with are hanging out. That could be at events, across the meeting room, on social media platforms – it’s a fragmented environment.

Where do you start? Well, there are two options here.

The first is to go to where they are. The second is to pull them to you and build your own community.

So where are they?

Here are four easy tips you can use right now to find where the right people for you are hanging out so you can start talking with them:

Twitter chats, Linkedin and Facebook groups and Google+ communities

These might seem obvious, but it’s quite rare to see employers make best use of these simple and effective options. Whatever your interest is – no matter how specific or oddball, you can bet your bottom dollar that there will be an existing community that you can join, add value to and build your reputation. Google+ Communities are particularly useful for this, and we’ve talked about these before.

Facebook Graph Search

Graph search really allows you to effectively wade through the exabytes of data that Facebook has collected on people since launch. So for example, you can search for ‘Groups of people who like TOPIC and like PAGE NAME’ or ‘Favourite interests of people who like PAGE NAME’ to get a great understanding of where they spend their time online.

This can be particularly handy when researching the hobbies and interests of those who like your competitor’s pages, for example.

For a full list of the search possibilities and examples, it’s worth having a look here: http://www.socialmediaexaminer.com/facebook-graph-search-marketing/

Forums

Forums are an incredibly useful place when it comes to listening and contributing. Job boards like Indeed already post jobs on specialist forums – but why pay when you can do this for free? Taking the time to respond to questions and just generally being helpful will have a far greater impact on your reputation than just posting ads.

Take a look at all these students asking for help on Moneysavingexpert.com – they have a dedicated student money saving forum with plenty of questions waiting for you to answer: http://forums.moneysavingexpert.com/forumdisplay.php?f=25

Boolean searching

This is more of a manual technique than a tool, and won’t work for everyone…but chances are you’ll find be able to find positive or negative conversations about you, and join in right away.

Try Google searching the below:

  • “like” + [your brand name]
  • “love” + [your brand name]
  • “I wish” + [your brand name]
  • “sucks” + [you or a competitors brand name]
  • “hate” + [you or a competitors brand name]

Some of the results might surprise you…

We hope these little tips help you find out where you should be spending your time online.

Next week we’ll be talking about the laws of attraction and how you can bring the party to you, so don’t forget to follow our blog using the follow button at the top right and you’ll get notified when we publish new content.

In the meantime, if you want to talk to us about how we can help you find and talk with the right talent, then give us a call on 020 7183 2556 or drop an email over to tam.salih@tonic-agency.com to set up a coffee.

http://www.tonic-agency.com

5 tools to help graduate recruiters make sure they’re not a proper Charlie.

A couple of weeks back, there was a party that Charlie and Jon decided to head to. Neither of them knew anyone that was going, except for the host of course.

As they arrived they got into the swing of things. Charlie, who was loud and gregarious, jumped right in – he started doing the rounds, interrupting people’s conversations to introduce himself, talking about his job, his girlfriend, where he lives and so on.

Jon however was a little less sure of himself. Being the shy type he was not so keen on interrupting people mid-party to talk about himself. He wanted to make a good impression, but he decided that maybe listening and understanding these people – background, personalities, preferences – was perhaps the more intelligent approach.

The night was going great, the two friends were enjoying themselves, the music was good and the drink was flowing. Jon had lots of people around him, engaging in good conversation, laughing at his jokes and buying him drinks. They wanted to spend the evening with him because they felt he understood them. He was connecting so well with other guests.

Charlie however was not having such a great time. He was speaking to lots of people, sure. But nobody was really listening. He found that after 5 minutes people would wander off and he’d be left looking for the next group of guests he could start talking to.

Jon left with a whole load of new friends and even a girl’s number…the lucky rascal.

Charlie on the other hand didn’t – and he couldn’t figure out why.

We see a lot of approaches to social from a broad range of employers who ask us to plan their strategy and begin conversations. The key trend we always seem to spot is that they all want to jump right into the party, much like Charlie. They want to use social media as a megaphone to shout about their message. When what they should be doing is taking a leaf out of Jon’s book and using it instead as a set of speakers to listen to what people are saying.

Social listening is quite literally that. Listening to what’s being said about your brand online within social communities – blogs, forums, corporate pages and social channels. It can help you understand where you’ve been mentioned, and in what context. You can then begin to compare that to those you compete for talent with which is incredibly useful for benchmarking your strengths and weaknesses.

Knowledge is power as they say and understanding the good, the bad and the ugly will put you in a great position to build out a plan of action – whether that plan focuses on being disruptive, challenging misconceptions or outright education – you need to truly listen before you speak.

Here are a few free tools to help ensure you don’t make a proper Charlie out of yourself.

Hootsuite & Tweetdeck – widely used to plan outbound messages, but have some functionality to monitor and allow you to gather data and respond in real-time.

Twazzup – great for beginners looking for a Twitter monitoring tool

Social Mention – allows you to monitor and collect data across multiple platforms with basic analytics to help you measure positive and negative sentiment

Icerocket – specialises in blog searches but has the functionality to watch Facebook and Twitter too

Google alerts – a very basic way to discover when a websites is posting about you. Doesn’t cover social and is probably the least useful in a recruitment sense

We hope you’ve found this little introduction to buzz monitoring useful. If you’d like to talk to us about how we can help you really listen, then pop over to http://www.tonic-agency.com and get in touch.

10 steps to becoming a more attractive graduate employer

Reputation is a funny old thing. By definition it’s a widespread belief that someone or something has a particular characteristic – something that makes it unique.

In today’s employer marketing arena, being unique is a commodity that many simply don’t have. When it comes to standing out from the crowd, being heard and generating real space between you and the competition, many employers think they’re #winning, but in reality they’re out there sounding and acting just like everyone else.

There’s a Dutch photographer called Hans Eijkelboom. He’s created a collection of ‘anti-sartorial’ photographs entitled, ‘People of the 21st Century.’ He walked round town with a camera round his neck and the trigger in his pocket, snapping people while they were unaware. Sounds a little stalkerish but the way he arranged these photo’s is what we’re focusing on here.

In a world where we all think we’re individuals choosing to look, dress and act in a way that reflects our personality and celebrates our individuality, it’s remarkable just how identical we all actually look.

Have a quick look here to see what we mean.

So where are we going with this?

How can you grab someone’s attention, and keep it, when you’re only as appealing as the next employer down the road? How do you really take that step from aspiring to be different, to truly leading the pack and setting a great example? How do you become the envy of the competition?

In the coming weeks we’ll be sharing 10 pieces of content with you, the graduate recruiter, as you begin to assess your recent performance, define goals and objectives and plan for the year ahead.

Our aim is to make your life easier, so we’ll be sharing success stories, examples of client work and the results achieved, as well as some of the latest thinking that will help you to effectively manage your reputation, persuade and influence your audience and build those all important conversations on and offline.

Follow us on Twitter, Linked In or Google + to stay up to date, or follow our blog using the follow button to the top right of this post to receive an email each week when new content drops.

Of course, if there’s any topics you’re particularly interested in then be sure let us know, and we’ll even create your own personal bit of content around that topic and share it with our wider community to fire up a discussion and get our readers input.

See you next week and have a fabulous weekend!

The team at Tonic

http://www.tonic-agency.com

Everyone’s in the game!

“Diversity is a reality, inclusion is a choice.”

KPMG were keen to promote inclusiveness on campus, and our crowd game helped them to do just that. We invited students who didn’t know each other to step up and take part in a fun and engaging game. The goal was to control a virtual hot air balloon on screen by using your body. Waving your arms left and right would move the balloon in the respective direction on screen. The idea was to get from start to finish as quickly as possible and clinch 1st spot on the leader board.

However, there’s a couple of twists. Firstly, you’d need to avoid the flocks of geese, lightning bolts, UFO’s and oncoming airplanes that try to pop, zap and shred you on your way to the finish line.

Secondly, students would need to work together to ensure that teams of up to 15 players were all moving together as one. Find out more by watching the video here.

Why do graduate recruiters have to work much harder today to get the attention of candidates that used to be easy to hire?

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A combination of business, communications, economic and social factors have come together to create an environment that makes your life as a graduate recruiter harder every year. As if it wasn’t hard enough, right?

These impact the role of a graduate recruiter – so much so that the job we all do now is significantly more complex, challenging and stressful than it used to be.

But, what are the changes? What can we do about it? How can we be more effective? All questions we’re going to be addressing in our next series of blogs. Starting here with a look at the shift in context that students and employers are working within. Firstly education.

Changes to Higher Education funding have influenced where people choose to go to university, meaning that the kind of talent employers usually look for is increasingly found in more unusual places.

There is also a larger proportion of students graduating now who aren’t considered employable by many businesses. To add to this, the marketplace is becoming more crowded and noisier as employers try harder than ever to get the attention of students from a younger age.

A new social network seems to pop up every month and conflicting stats around mobile can make you second-guess your efforts. And of course you have to bear in mind that the younger generations are becoming increasingly skeptical and are far less likely to give up their trust so easily.

Essentially, there’s a lot more to consider today than ever before. These factors are driving a high level of change in the way employers approach how they choose to communicate with the people their business needs. Or at least they should be.

When we look at the core principles of building and strengthening relationships with the people you need, we see that these can be broken down into basic elements:

·       Where are they?

·       What messages do they need to hear?

·       How can I engage and support them?

·       How can I dissuade the wrong and persuade the right people to apply through
        conversation?

·       How can we make the onboarding process as engaging and informative as
        possible?

These are some of the questions we’ll be looking to answer in this blog. Along with… how can we deliver our message in a human and authentic way that reflects the candidate and her/his community? How can we create credible communications that transcend the functional elements of your brand and connect at a much deeper, emotional level? How can we pull the people we need to us, as opposed to pushing our messages onto them and hoping they’re heard?

We’ve had experience helping some of the world’s largest brands answer these – and it’s been an immense amount of fun helping them. We’ve created world-firsts and won awards for our clients along the way.

What we’ve discovered is that there’s no golden rule that will help to make you more attractive to graduates and school leavers overnight. However, there is a slight change in mind-set that you can apply to your communications strategy that will help you to become more social, mobile and personal, and ultimately help your business become more human, more valuable and more trusted – all of which pay a vital role when it comes to influencing sentiment around your brand.

In this blog, we’ll be taking a look at the change in thinking that’s required to help you position your brand as an attractive and valuable source within the communities you hope to attract talent from. We’ll break each section down, looking at what has been the more typical approach and compare that with the unorthodox thinking that’s necessary in today’s market. 

We really hope you enjoy reading this, and we’d love to hear your comments and feedback. You’ll be able to find our details at www.tonic-agency.com

How can Google+ help employers get found by people that matter?

Being found online

Hello, and welcome to our final thoughts on Google Plus. Thanks to those who’ve been keeping up to date with this series, we hope you’ve enjoyed the content and found it insightful. For those of you who’ve just joined us, each week we’ve been sharing thoughts on the social network, around how employers can make best use of this largely overlooked channel, to become more social, personal, human and ultimately more valuable to the people they hope to begin a conversation with.

Let’s start off with a quick re-cap.

Google Plus has a big user base. Surprisingly big, in fact. It’s now the second largest of the lot and is growing faster than its competitors. It’s predicted to outgrow Facebook in 2016.

It’s not too hard to understand why – it has some really useful and unique features that may just be the difference when it comes to building your employer reputation in the social space.

We’ve already talked about how Circles help you be more personal, how Hangouts help you be more human and how Communities can help you become more valuable.  So what else is it keeping up its sleeve?

Well, there is one last hidden gem that Google Plus offers. It’s not as obvious as the ones we’ve mentioned, and you probably have no idea it exists unless you’re a bit of a techie.

It’s visibility.

If you want your website to appear on page one of someone’s search, Google Plus can help. And here’s how…

Google Plus content is treated exactly the same as a regular page on the web. Meaning it will appear in any Google search. And as Google is keen to give priority to content that has validation, it can also gain in page rank. How does that happen? Well, social networks are populated by real people who share, re-tweet, +1 and Like. These are called social signals and Google’s search engine watches these signals like a hawk, which help dictate popularity of content and thus search rankings. So if you share something with your community, and it receives plenty of +1’s, Google will automatically give that priority in any Google search.

Let’s put this into context. You’re a law firm that’s looking to engage talent earlier. You’ve created your own community for law students in their first year and you’re regularly sharing content, writing blogs and delivering thought leadership on all things legal. There’s a high level of interaction because you’re using Circles and Hangouts to deliver personalised content to the community and, as a result, you’re having meaningful, two-way conversations. Naturally, people +1 your content, share and then re-share (which you can monitor with Google Ripples… remember?) with their own Circles and Communities.

Now, let’s take Sarah, an 18-year-old who’s just finished her A Levels and is interested in a career in law. She wants to join a graduate scheme but is unsure which firms would be right for her. She decides to do a Google search: “Undergraduate law firm internships”.

Google begins to send out the crawlers and the usual suspects come back – such as ratemyplacement.co.uk, summerinternships.co.uk – but then your page appears three spots down.

You’ve not done anything extraordinary in terms of SEOing your site; you’ve not paid for sponsored Ads or Pay Per Click campaigns. Quite simply, Google has given you priority because of your effective use of Google Plus.

And why wouldn’t it? It’s a Google product!

Naturally, Sarah sees that this must be directly related to her search and decides to check out your page. Of course, she finds a wealth of information there to help her along her journey, and people in the same position as her from all over the world. Naturally, she decides to take part in the conversation and turn to your firm as a source of advice, comfort and thought leadership.

In today’s crowded marketplace, being visible is half the battle won. In a world where employers are trying to shout louder and harder to get their message heard, surely it makes sense to make best use of the tools available and begin to build conversations that count, in a more effective (and cost effective!) way.

Please do let us know what you think and of course, feel free to share thoughts on whether you think Google Plus offers businesses a new dynamic – we’d love to hear your thoughts.

Don’t forget to like and follow us for more content. We’ll be back next week to share more tonicthinking around employer reputation.

Thanks for reading!

http://www.tonic-agency.com

How employers can make use of G+ hangouts to be more personal and human

The 3rd installment of our 5 part blog on G+. This week we look at how employers can make best use of G+ Hangouts to be more human and more personal with talent.