content marketing

Magical Micro Moments – Tonic’s top tips

We’ve heard lots recently about micro moments. Google says they exist because mobile devices have changed the way we live our lives; the way we interact with each other; the way we consume information; the way we interact with brands; the way we make buying decisions; and yes, the way we look for jobs.

We each (apparently), check our devices up to 150 times a day. That’s 150 moments per day. 150 opportunities for interaction. 150 chances to provide ‘contextually relevant content’ that surprises, delights and starts a conversation. 150 chances to build your brand, create interest, intrigue and influence.

But, you need to stand out from the crowd. You need to be compelling or you’ll get lost in the background noise.

To avoid this we suggest you begin by putting yourself in the position of the person you want to communicate with. What are they interested in, what can you do that would benefit them most? If you think about it there’s plenty of opportunity for us to make each moment count.

To make this easy for you we’ve consulted, thought about and reviewed the range of data that’s out there. Our condensed tips to make the most of micro moments for employers are:

Make a moments map
Identify which moments are important to your audience. Which ones matter? Think about this carefully, and put into context when and where your message would be most effective and relevant.

Understand the needs of your audience in that moment
Ask yourself, “What would really impress, intrigue, help, excite or compel them at this moment in time”.

Use context to make it work
Use of location and time data to make your messages personal and relevant. Don’t put content about Northumbria in front of someone in London – unless you know they want it.

Make it seamless
Deliver an experience that easily moves from one device to the next. So, if I save a job you’re advertising while I’m on my phone on the way to work, then keep it accessible so that I can continue applying from my laptop when I’m at lunch, or on my tablet in front of the telly later on.

Think longer-term
Every interaction is an opportunity to build your reputation; a chance to show that you know your onions, and that you can be of help to the people you need. Just like us, right now, in this moment.

http://www.tonic-agency.com

6 tips to help graduate recruiters bring the party to them

A warm welcome back to tonicthinking. We hope you found last week’s blog on how to find your online audience useful.

So far in this graduate blog series we’ve looked at:

This week it’s all about the laws of attraction and how you can supplement your marketing efforts by aggregating, authoring and helping in a bid to manage reputation and build a talent community around your brand by pulling people to you.

Content marketing is nothing new. However, its meteoric rise to become an essential part of any self-respecting employer’s talent acquisition strategy is down to a number of very valid reasons.

Why, you ask? Here are 10 reasons:

Audiences are increasingly wary of ‘sales pitches’
Push marketing is dead
It’s informative, interesting and helpful
It’s easily consumable on mobile devices
It can communicate values and culture and act as a self selection tool
It’s easily sharable and creates social proof
It increases visibility
It promotes your brand
It positions your brand as the expert authority
It improves SEO organic rankings

But! Content marketing has become a problem for content marketers.

If you’re already creating or perhaps thinking about creating content, then it’s highly likely that your close competition is too. In fact, most businesses are creating content and this in turn creates a problem because, guess what? There’s too much content; we’re being flooded.

You could argue that content marketers have ruined content marketing.

So what does this mean for students?

Negativity and cynicism. Because they’re being bombarded with messages to buy this and that, join so and so or work with X and Y, they’ll once again begin to raise their barriers.

Shame really because the whole point of creating and curating content is to get people to lower their marketing defence shield and allow you to get and hold their attention to deliver a message. If they’re bombarded with sub-standard content all the time, or content that’s “Me-me-me!” what will they think when they come across your content?

Enter Context Marketing!

So what is it? Simply put, it’s delivering the right content, to the right people, at the right time.

Context enables your message to be unique, personalised, efficient, and ultimately more successful. If you’re going to take the time to create good content (which you most definitely should), then you may as well make that content work as hard for you as possible.

Think about your own behaviour for a moment. When you log into Facebook are you in the same state of mind as you are when logging into LinkedIn? Would the same identical content just shared on all the same channels be as effective as something that’s been created to communicate with someone on a 1:1 basis based on where they are, who they are, what they’re doing and how they prefer to consume information?

Of course, the answer should be obvious. However it does mean a little more work as you’ll need to consider that you’ll have to create various versions of content on the same topic. But the results will be worth it.

Here’s 6 tips to remember when it comes to creating content that works:

Be strategic – one-off content doesn’t make a strategy
Be passionate – if you don’t care about it, who will?
Be helpful – create content that will make others lives easier
Put yourself in the graduates shoes – everything starts with their needs, challenges and behaviour
Be authoritative – you understand your industry better than anyone, so make sure that knowledge aligns with those looking to forge a career path in it
Be tough on yourself – you’ll know if your content is lazy

To create content in context you’ll need to be a dab-hand at audience segmentation. And that’s something that we’ll be sharing advice on next week, so follow our blog using the follow button (top right) to receive an email when our content lands.

See you then!

In the meantime, if you want to get in touch to discuss how you can manage reputation and bring the right talent to you, drop us a line on 020 7183 2556 or email tam.salih@tonic-agency.com to set up a coffee.

http://www.tonic-agency.com

4 easy tips to help graduate recruiters find their online audiences

Last week we told you about the story of Jon and Charlie, two regular guys with different approaches to making conversation. Jon got all the friends because he knew that everyone has a different point of view, a different set of preferences, motivators and behaviours and rather than talking about himself in the same way to everyone at the party (we’ve all met people who do that, right?), he listened to the conversation first and adapted what he wanted to say to match the people he was talking to at that particular moment.

The ability to do this is one of the characteristics that sets humans apart from other species. Empathy and understanding are basic principles of psychology. Jon knows that everyone is different and uses that to his advantage.

So why as employment marketers do so many organisations ignore this? Grouping people together into neat little boxes? Assuming that we all consume information in the same manner, hanging out in the same places, doing the same things – the things that marketers manipulate us to want to do.

Like sheep acting and thinking in the same way. It’s actually quite insulting when you stop and think about it.

Create a message. Identify an audience. Build a media plan. Penetrate that audience. Hope your message sticks. That just doesn’t work as a model any longer because in a world where we are bombarded with information all the time, content that’s not directly relevant becomes background noise.

Back to Jon’s point of view. We’re all motivated differently. We have unique interests and ambitions. As a result we hang out in different communities and consume information in different ways, having different conversations in different ways with different people.

And therein is the future of marketing (and especially employment marketing). People building real relationships with other people as a means of selling a product, service or career. Having conversations (dialogue rather than monologue), about mutually interesting topics, helping each other where possible, adding value all the time.

Where do those conversations happen? Wherever the people you need to speak with are hanging out. That could be at events, across the meeting room, on social media platforms – it’s a fragmented environment.

Where do you start? Well, there are two options here.

The first is to go to where they are. The second is to pull them to you and build your own community.

So where are they?

Here are four easy tips you can use right now to find where the right people for you are hanging out so you can start talking with them:

Twitter chats, Linkedin and Facebook groups and Google+ communities

These might seem obvious, but it’s quite rare to see employers make best use of these simple and effective options. Whatever your interest is – no matter how specific or oddball, you can bet your bottom dollar that there will be an existing community that you can join, add value to and build your reputation. Google+ Communities are particularly useful for this, and we’ve talked about these before.

Facebook Graph Search

Graph search really allows you to effectively wade through the exabytes of data that Facebook has collected on people since launch. So for example, you can search for ‘Groups of people who like TOPIC and like PAGE NAME’ or ‘Favourite interests of people who like PAGE NAME’ to get a great understanding of where they spend their time online.

This can be particularly handy when researching the hobbies and interests of those who like your competitor’s pages, for example.

For a full list of the search possibilities and examples, it’s worth having a look here: http://www.socialmediaexaminer.com/facebook-graph-search-marketing/

Forums

Forums are an incredibly useful place when it comes to listening and contributing. Job boards like Indeed already post jobs on specialist forums – but why pay when you can do this for free? Taking the time to respond to questions and just generally being helpful will have a far greater impact on your reputation than just posting ads.

Take a look at all these students asking for help on Moneysavingexpert.com – they have a dedicated student money saving forum with plenty of questions waiting for you to answer: http://forums.moneysavingexpert.com/forumdisplay.php?f=25

Boolean searching

This is more of a manual technique than a tool, and won’t work for everyone…but chances are you’ll find be able to find positive or negative conversations about you, and join in right away.

Try Google searching the below:

“like” + [your brand name]
“love” + [your brand name]
“I wish” + [your brand name]
“sucks” + [you or a competitors brand name]
“hate” + [you or a competitors brand name]

Some of the results might surprise you…

We hope these little tips help you find out where you should be spending your time online.

Next week we’ll be talking about the laws of attraction and how you can bring the party to you, so don’t forget to follow our blog using the follow button at the top right and you’ll get notified when we publish new content.

In the meantime, if you want to talk to us about how we can help you find and talk with the right talent, then give us a call on 020 7183 2556 or drop an email over to tam.salih@tonic-agency.com to set up a coffee.

http://www.tonic-agency.com

5 tools to help graduate recruiters make sure they’re not a proper Charlie.

A couple of weeks back, there was a party that Charlie and Jon decided to head to. Neither of them knew anyone that was going, except for the host of course.

As they arrived they got into the swing of things. Charlie, who was loud and gregarious, jumped right in – he started doing the rounds, interrupting people’s conversations to introduce himself, talking about his job, his girlfriend, where he lives and so on.

Jon however was a little less sure of himself. Being the shy type he was not so keen on interrupting people mid-party to talk about himself. He wanted to make a good impression, but he decided that maybe listening and understanding these people – background, personalities, preferences – was perhaps the more intelligent approach.

The night was going great, the two friends were enjoying themselves, the music was good and the drink was flowing. Jon had lots of people around him, engaging in good conversation, laughing at his jokes and buying him drinks. They wanted to spend the evening with him because they felt he understood them. He was connecting so well with other guests.

Charlie however was not having such a great time. He was speaking to lots of people, sure. But nobody was really listening. He found that after 5 minutes people would wander off and he’d be left looking for the next group of guests he could start talking to.

Jon left with a whole load of new friends and even a girl’s number…the lucky rascal.

Charlie on the other hand didn’t – and he couldn’t figure out why.

We see a lot of approaches to social from a broad range of employers who ask us to plan their strategy and begin conversations. The key trend we always seem to spot is that they all want to jump right into the party, much like Charlie. They want to use social media as a megaphone to shout about their message. When what they should be doing is taking a leaf out of Jon’s book and using it instead as a set of speakers to listen to what people are saying.

Social listening is quite literally that. Listening to what’s being said about your brand online within social communities – blogs, forums, corporate pages and social channels. It can help you understand where you’ve been mentioned, and in what context. You can then begin to compare that to those you compete for talent with which is incredibly useful for benchmarking your strengths and weaknesses.

Knowledge is power as they say and understanding the good, the bad and the ugly will put you in a great position to build out a plan of action – whether that plan focuses on being disruptive, challenging misconceptions or outright education – you need to truly listen before you speak.

Here are a few free tools to help ensure you don’t make a proper Charlie out of yourself.

Hootsuite & Tweetdeck – widely used to plan outbound messages, but have some functionality to monitor and allow you to gather data and respond in real-time.

Twazzup – great for beginners looking for a Twitter monitoring tool

Social Mention – allows you to monitor and collect data across multiple platforms with basic analytics to help you measure positive and negative sentiment

Icerocket – specialises in blog searches but has the functionality to watch Facebook and Twitter too

Google alerts – a very basic way to discover when a websites is posting about you. Doesn’t cover social and is probably the least useful in a recruitment sense

We hope you’ve found this little introduction to buzz monitoring useful. If you’d like to talk to us about how we can help you really listen, then pop over to http://www.tonic-agency.com and get in touch.

10 steps to becoming a more attractive graduate employer

Reputation is a funny old thing. By definition it’s a widespread belief that someone or something has a particular characteristic – something that makes it unique.

In today’s employer marketing arena, being unique is a commodity that many simply don’t have. When it comes to standing out from the crowd, being heard and generating real space between you and the competition, many employers think they’re #winning, but in reality they’re out there sounding and acting just like everyone else.

There’s a Dutch photographer called Hans Eijkelboom. He’s created a collection of ‘anti-sartorial’ photographs entitled, ‘People of the 21^st Century.’ He walked round town with a camera round his neck and the trigger in his pocket, snapping people while they were unaware. Sounds a little stalkerish but the way he arranged these photo’s is what we’re focusing on here.

In a world where we all think we’re individuals choosing to look, dress and act in a way that reflects our personality and celebrates our individuality, it’s remarkable just how identical we all actually look.

Have a quick look here to see what we mean.

So where are we going with this?

How can you grab someone’s attention, and keep it, when you’re only as appealing as the next employer down the road? How do you really take that step from aspiring to be different, to truly leading the pack and setting a great example? How do you become the envy of the competition?

In the coming weeks we’ll be sharing 10 pieces of content with you, the graduate recruiter, as you begin to assess your recent performance, define goals and objectives and plan for the year ahead.

Our aim is to make your life easier, so we’ll be sharing success stories, examples of client work and the results achieved, as well as some of the latest thinking that will help you to effectively manage your reputation, persuade and influence your audience and build those all important conversations on and offline.

Follow us on Twitter, Linked In or Google + to stay up to date, or follow our blog using the follow button to the top right of this post to receive an email each week when new content drops.

Of course, if there’s any topics you’re particularly interested in then be sure let us know, and we’ll even create your own personal bit of content around that topic and share it with our wider community to fire up a discussion and get our readers input.

See you next week and have a fabulous weekend!

The team at Tonic

http://www.tonic-agency.com

SoMe Conference preview. What’s the Secret Social Sauce?

It’s the SoMe graduate conference & awards do tomorrow (23rd Jan 2014). The conference agenda looks great; lots of case studies, market data and a bit of looking forward to what’s next for us all too. There’s also the awards event later on in the evening – we’re short listed in several categories for a range of our work. We have our fingers crossed.

With the emphasis of the conference being on whether social is right (we hope that there are very few people that actually need convincing that they need to be active), the channels that can be used to serve content and their various merits, we’re going to take a slightly different perspective.

In the afternoon Tom is sharing the stage with Andrew from Mars and they’ll be looking at the HOW of content provision. How can we use the content generated to build conversation? How can we use those conversations to build community? How can we use social to convey our personality, our human brand, rather than simply pushing content? How does this change the dynamic of employer marketing altogether? How have Mars used this thinking to bring the people they need into the business?

We’ll share the slides we use later in the week but be warned that we’re not going to give away the magic ingredients, the secret sauce. You’ll have to talk to us to get that thinking…

Hope to see you tomorrow.

http://www.tonic-agency.com

+Tonic Agency

@tonictweeting